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Schedule & Policies

Please use the form below to submit an appointment request or call us directly at 410-984-3700 to schedule.

All services are by appointment only. 

Please use the form below to submit an appointment request or call us directly to schedule.

Insurance Policy

Jean Donati Acupuncture, we strives to make the insurance reimbursement process as straightforward as possible for our clients. Please review the following policy regarding insurance coverage and claims:

  1. Insurance Coverage:

    • Coverage for acupuncture varies by provider and plan. Before your appointment, please contact your insurance company to confirm:

      • If acupuncture is covered under your plan.

      • Which conditions are eligible for coverage.

      • Your deductible and any session limits.

      • Whether a referral or prior authorization is required.

  2. Out-of-Network Provider:

    • Jean Donati Acupuncture is a non-participating, out-of-network provider.

  3. Superbill for Reimbursement:

    • We will provide a detailed superbill, including necessary IDC-10 and CPT codes, for you to submit directly to your insurance company for reimbursement.

  4. Insurance Communication Fee:

    • If additional communication with your insurance company is required on your behalf, a $50 fee will apply.

By adhering to this policy, we aim to ensure clarity and transparency while maintaining our focus on providing high-quality care. Thank you for your understanding.

Appointment and Cancellation Policy

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Please note that any appointments requested outside of regular business hours are available by special request only and will incur an additional fee. We appreciate your understanding and look forward to providing the best care during your visit.

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To ensure all patients have access to available appointments, Jean Donati Acupuncture asks for adherence to the following policy:

  • Appointment Confirmation:
    A text message reminder will be sent the day before the scheduled appointment. Patients are required to respond, either confirming or declining the appointment, by 7:00 PM the evening prior.

    • If the appointment is not confirmed by this time, it may be offered to another patient on the waiting list.

  • Cancellations should be made as soon as you are aware that you need to cancel, preferably within 24 hours of appointment. Cancellations made after 7:00 PM the day before the appointment are considered late. Late cancellations or no-shows may result in a missed opportunity for another patient and will incur a late cancellation fee equal to the cost of the appointment. 

Thank you for understanding and for helping ensure appointment times are utilized effectively.

Office Hours

Monday 

Wednesday 

Friday

8 AM - 2 PM

8 AM - 2 PM

8 AM - 2 PM

Request An Appointment

New Patient

Please share your preferred appointment times, and I’ll confirm the date and time with you. Note: our new policy applies to appointments outside regular hours.

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Disclaimer

Jean Donati Acupuncture reserves the right to modify office hours, fees, and policies at any time. This includes but is not limited to appointment availability, cancellation fees, charges for communication with insurance providers, and additional fees for appointments outside regular hours. Updated policies will be communicated as necessary. Thank you for your understanding and support.

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